Skyroam Solis FAQs

1.What is the battery life of Skyroam Solis?

Skyroam Solis can be used 16-20 hours while in use after full charge. Battery life may vary depending on number of devices connected and usage.

2.How long does it takes to fully charge?

Charging takes approx. 4-8 hours depending on the type of charger.

3.How many devices can I connect to Skyroam Solis at once?

You can connect 5 devices simultaneously.

4.If the WiFi lights are not lighting up complete, what should I do?

Please visit the account portal at a.skyroam.com for more information or contact customer service.

5.How long will it take to connect to the internet after powering on?

Network activation may vary depending on your location. It normally takes 1-2 minutes to find a connection or up to 5 minutes if the local signal is limited.

7.How Service Works?

  • What are Skyroam’s service options?

    Skyroam has three data services to pair with your Skyroam Solis X:

      1. Unlimited 24-hr Global Daypass

      2. Unlimited Monthly Subscription

      3. GoData Monthly Subscription


  • What is an Unlimited Global Daypass?

    A Daypass is a 24-hour pass that provides unlimited global data in 130+ countries for $9 per Daypass. Please keep in mind, customers on Unlimited Daypass may notice lighter speeds if streaming high quality video or downloading large content or file take priority. If you are planning to surf the web, check social media, email, or utilize GPS mapping, then Unlimited Daypass is a fantastic service to bundle with your Skyroam Solis X.


  • What is the Unlimited Monthly Subscription?

    The Unlimited Monthly Subscription is a 30-day monthly subscription that provides unlimited global data in 130+ countries for $99 per month. The subscription automatically renews every 30 days, there are no contracts and you have the option to unsubscribe at anytime.


  • What is the Skyroam GoData Subscription?

    The Skyroam GoData subscription provides 1GB of 100% full speed 4G LTE mobile data each month at one flat rate to use anytime. Buy more data to use anytime during the month at one flat rate per GB. The subscription automatically renews every 30 days, there are no contracts and you have the option to unsubscribe at anytime.


  • What is Global GoData?

    The Skyroam Global GoData subscription provides 1GB of 100% full speed 4G LTE global mobile data to use anytime, anywhere. Buy more data for only $9 per GB flat. The subscription automatically renews every 30 days, there are no contracts and you have the option to unsubscribe at anytime.


  • What is USA only GoData?

    The Skyroam USA GoData subscription, similar to our Global GoData, provides 1GB of 100% full speed 4G LTE mobile data to use anytime in the USA for only $6/month. Buy more data for only $6 per GB flat. The subscription automatically renews every 30 days, there are no contracts and you have the option to unsubscribe at anytime. If service is needed outside of the USA, you may activate and purchase Daypasses.


  • What is Europe only GoData?

    The Skyroam Europe GoData subscription, similar to our Global GoData, provides 1GB of 100% full speed 4G LTE mobile data to use anytime in Europe for only 5€/month. Buy more data for only 5€ per GB flat. See countries covered . If service is needed outside of Europe, you may activate and purchase Daypasses.


  • What is Asia only GoData?

    The Skyroam Asia GoData subscription, similar to our Global GoData, provides 1GB of 100% full speed 4G LTE mobile data to use anytime in Asia for only 4€/month. Buy more data for only 4€ per GB flat. See countries/regions covered . If service is needed outside of Asia, you may activate and purchase Daypasses.


  • Why subscribe to the Skyroam GoData Subscription instead of buying daypasses?

    If you want to use data everyday or most days, at home or abroad, the GoData subscription may save you money. Skyroam Solis WiFi is perfect for commuting, work on the go, or making sure you stay connected where your phone carrier coverage is lacking.


  • What about my daypasses?

    While you are subscribed, you will not be able to use or buy daypasses. However, daypasses remain on your account for use if you decide to unsubscribe from the GoData Subscription.


  • Will my data be slowed down or throttled at any point?

    No, you’ll have 100% full speed 4G LTE data where available.


  • What if I need more than 1GB of data this month?

    Buy more global data anytime for only $9 or 8€ per GB. Click “GoData” on the shop page and select the number of GBs you want through the end of the month.


8.I'm having connection issues. What should I do to troubleshoot?

Please check whether your device is still connected to Skyroam WiFi. If WiFi connected, please visit the account portal at a.skyroam.com for help information. If loading progress exceeds 90%, please wait until it reaches 100%. If you still can't access service or it doesn't reach 100%, we recommend you restart your hotspot.